ZAVENASTORE

Shipping Policy

At zavenastore, we're committed to getting your order to you quickly, safely, and reliably. Here's everything you need to know about our shipping process.

⏰

Order Processing Time

Once your payment is confirmed, orders are typically processed and shipped within 24 business hours.

📌 Please Note: During peak seasons, promotional events, or high-volume periods, processing may take slightly longer. We appreciate your patience during busy times.

💡 Tracking Information: You'll receive an email confirmation with tracking details once your order has been shipped.

📦

Delivery Time

After your order ships, delivery typically takes 7–20 business days, depending on your location and current carrier conditions.

ESTIMATED DELIVERY

7–20

Business Days After Shipment

Delivery time begins once your order leaves our fulfillment center

⚠️ Important: Delivery times are estimates and may vary due to carrier schedules, customs processing, weather conditions, or other unforeseen circumstances beyond our control.

💰

Shipping Costs

Shipping costs are calculated based on your order's weight, dimensions, and destination. The exact shipping fee will be displayed at checkout before you complete your purchase.

📋 Shipping Cost Factors:

• Package weight and dimensions

• Delivery destination

• Current shipping rates and carrier fees

💡 Tip: All shipping costs are transparently displayed during checkout, so there are no surprises at the final step.

📮

Lost, Damaged, or Delayed Shipments

We take every precaution to ensure your order arrives safely and on time. However, if you experience any of the following issues, please contact us immediately:

⚠ Your package hasn't arrived within the estimated delivery window

⚠ Your package was marked as delivered but you haven't received it

⚠ Your package arrived damaged or with missing items

💬 Contact us: Reach out via 24/7 live chat or email us at [email protected]. We'll work diligently to resolve the issue as quickly as possible.

🏠

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before completing your order. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

✓ Double-check these details:

• Complete street address with apartment/unit number if applicable

• City, state/province, and ZIP/postal code

• Country

• Phone number for delivery coordination

✏️ Need to update your address? Contact us immediately after placing your order. Once an order has shipped, we cannot modify the delivery address.

🌍

Customs & Import Duties

International orders may be subject to customs duties, taxes, and fees imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in your order total or shipping cost.

📌 Important: We have no control over these charges and cannot predict their amount. Please check with your local customs office for more information about potential fees before placing your order.

📭

Undeliverable Packages

If a package is returned to us due to an incorrect address, refused delivery, or failed delivery attempts, we will contact you to arrange reshipment or a refund.

Please note that additional shipping fees may apply for reshipment, and the customer will be responsible for these costs unless the error was on our part.

💬

Questions About Your Shipment?

If you have any questions about shipping or need assistance with your order, our friendly customer service team is here to help!

💬

Live Chat

24/7 support

📧

[email protected]

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